A solution for bandwidth bottlenecks and network management nightmares.

Current Scenario at the IP backbone

Today’s networks are more than just vehicles for information exchange. They are networks facing an outburst of users growing exponentially with diverse applications being deployed rapidly. With the load on networks increasing by the day, frequent outages have become a routine coupled with complaints from various users on declining performance levels.

Management of such networks and applications have become an impossible task. The easy answer: adding more resources like the link speed complemented with high-end servers to balance the load between the users and the applications.

At this juncture, it becomes essential to closely manage the services and not the servers and measure the performance they deliver.

In such a scenario, the network administrator needs to gather information of the volumes of data that are generated in various links, the capacity and utilization of these links, their uptime etc. However this data will not help in assessing whether the low performance is due to the increase in the number of users or because of applications utilizing more resources, or due to the bandwidth being underutilized.

Secondly the network administrator also needs to know what applications are contributing to such a load and which users/user groups are responsible for generating such traffic.

The need of the hour ….

Highly scalable solutions which monitor, analyze, and manage diverse high-speed data.

Spyderwatch is an intelligent solution for IP networks. It helps to monitor, manage, and report network bandwidth usage through rich, real time statistics. This information enables service providers and enterprise customers achieve end-to-end QoS and effective network management.

Why Spyderwatch …

For Service Providers:

Optimizes service offerings and increase competitiveness.

Offers disciplined, proactive methodology and procedures to ensure, adequate levels of services

delivered to all IT users in accordance with predefined business priorities at acceptable costs.

Maximizes the value of your network by:

increasing customer share and retention through more effective consultative selling, and

increasing revenue yield and margins through greater asset utilization.

Customizes, measures, controls, and delivers QoS for both customer networks and

your internal network.

Bills services at different rates with usage-based detail.

Proactively sells additional services to customers based on capacity, detailed reports, and traffic

trends.

For Enterprises

Typical WAN setup in an Enterprise network

Balances the needs of customers, suppliers, and internal users while maximizing the return on your network investment.

Assigns highest priority to business critical transactions and ensures all transactions are allocated with appropriate levels of resources.

Effectively integrates new applications and services into your existing network.

Customizes, measures, and controls QoS for internal users and bill specific departments based on actual resource utilization, just like you do today for voice traffic.

Eliminates bottlenecks and enables accurate capacity planning with detailed knowledge of network activities.

“Makes your network a valuable corporate asset.”

SpyderWatch Architecture

The Spyderwatch product suite provides a visionary service level management software (SLM) that controls the quality of services delivered to users, and provides QoS intelligence to service providers and enterprises.

The sniffer technology gleans IP data and pushes data through a hierarchical tree structure upwards till it reaches the master collection point. This structure is scalable to provide support for networks of different sizes across multiple locations.

Spyderwatch is a fully modular and scalable software solution that supports multi-vendor and multi-protocol network environments.

The product suite consists of :

Accounting & Analysis

Service Level Verification (SLV)*

Service Level Management (SLM)*

Billing

These modules can be installed stand-alone or in any desired combination. Hardware independence allows use in heterogeneous environments and guarantees a trouble free,high performance level in high speed networks.

Accounting & Analysis

Helps to,

Improve service performance, increase the accuracy and cost effectiveness of capacity planning.

Bill your user for actual service usage.

Understand, how the network is actually being used, and facilitate proactive service management

with detailed analysis of your network.

Accounting & Analysis gives you a clear picture of your network traffic patterns. It monitors the network and reports performance at predefined periods. The product accurately accounts for individual service usage by monitoring traffic data and providing interfaces to third party billing, customer care, data warehouse, and ERP systems.

Service Level Verification*

Negotiates service level agreements with your customers and provides tangible proof of the promised service levels are being achieved.

Provisions the definition/verification of QoS levels for various customers/groups depending on their unique business needs. Eg: For group X highest QoS level is assigned for VoIP. For Group Y highest QoS level is assigned for Financial Transactions.

Service Level Verification measures actual service performance at the individual packet level, a much finer layer of detail than the session level, and compares the achieved levels of service against customer defined QoS parameters.

Service Level Management *

Dynamically controls and manages your network to ensure that the QoS requirements in service level agreements are met.

Optimizes the performance of your network through consistent, scheduled, and policy-based data transmission.

Service Level Management adds active network control to service level verification. The product assigns the highest priority to business critical transactions and ensures that all transactions are allocated to the appropriate levels of resources.

Billing

Assigns specific QoS levels to individual users or groups for specific service types and generates bills accordingly.

Centralized provisioning of QoS levels provides major opportunities for service providers to differentiate themselves from competitors.

* Will be available soon.

System Requirements

Spyderwatch Client

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