Quality
System At U&I
Recognizing the importance of quality to meet client needs, we have instituted stringent quality assurance and control measures. The quality systems at U&I contribute significantly to our performance and growth. Changing our business needs, suggestions for improvements and analysis of process performance drive our process improvements.
Our ability to commit to, and consistently deliver, superior quality solutions hinges on these quality systems. We are ISO9001 certified by DNV Netherlands.
Our Quality Management System provides a flexible process framework that leads to continuous quality improvement. An internal team of quality assurance helps the system to formulate sturdy processes to strengthen our ability to provide technologically outstanding products and services.
"" Our
Motto is Customer Satisfaction.
Quality Management System (QMS)
Quality management System (QMS) is a collection of generic best practices in the form of processes. The QMS provides our engineers with a vast repository of detailed procedures, templates, standards, guidelines and checklists.
The comprehensiveness of QMS supports all tasks from higher-level information abstraction and definition to tasks such as coding and documentation. This is crucial to assure clients of high quality and predictable IT solutions that meet their business needs. The QMS is updated and released every four months and made available on every desktop through the Intranet.
Process
Architecture
U&I relies on processes to consistently deliver high quality solutions while executing a growing number of engagements from multiple locations. Values, vision and policies form the first level of our three-tiered process architecture. They are implemented through process execution at the next level. These processes are defined with clear ownership using the ETVX (Entry, Task, Verification, Exit) paradigm and clearly defined roles and responsibilities.
Process
Implementation
Process implementation at U&I ensures that process definitions are constantly updated and applicable to client engagements. This leads to the design of service execution frameworks and methodologies that are repeatable and self-improving. The design of services has two major connotations:
v
An new service
v
Client-specific needs
The process management process at U&I comprises all activities needed to define, implement, change, improve and maintain processes. Based on Deming's PDCA cycle, this is a continuous process driven by the Quality and Productivity Improvement Strategy, which drives into CMM Level 5 sustenance. The software quality advisor (SQA) plays a key role in this process, along with strategic direction and inputs from senior management.
Periodic
Assement
Regular and planned internal ISO audits supplement external half-yearly audits by DNV. Audit findings drive process changes. Senior technical and project management practitioners drives the internal audit. The Internal Audit Coordinator presents periodic analysis of non-conformances to senior management. In addition, external and internal Audit assessments are conducted for different sections of the organization. These give important cues for improvement.
Corporate
Vision
U&I's
Vision is to become a preferred supplier of high-quality, high Value information
technology service in knowledge based global economy.
We
provide Hi-Tech IT design services through a value based work model which
leverages the strengths of our people and a cutting edge to deliver world class
solution to delight our customers.
The way we conduct ourselves in business must always be consistent with the values, which we treasure most. These values should form the cornerstones of our corporate philosophy and serve as guiding principles in whatever we do.
Quality
Policy
U&I is committed to be recognized as a leader in the IT industry by providing quality products in ASIC, Systems S/W for media and communication domains, and services to our customers through conforming to mutually agreed quality requirements. We shall work as a team to constantly maintain and continually improve our management quality – using ISO 9001:2000 Quality Management Systems as a management tool.
Quality Objectives
v To provide comprehensive services and product to the customer in a time bound manner.
v Commitment to Quality Product and services through Continuous Quality Improvement programs
v To strive for the betterment of all of U&I personnel through continuous improvements and training.